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05-26-2023 05:14 AM - last edited on 05-30-2023 10:50 AM by JessikaV
I have a HP DesignJet Z9+ 24 inch printer which I purchased in China (where I live). It shipped with HP 746 ( P2V82A) ink cartridges. I recently bought a couple new cartridges from local vendors. They are labeled HP 746B (3WX35A). The device says that the cartridges are for another region.
Are the 746B cartridges incompatible with my printer or was I sold grey market cartridges from another region? Is there a way to check what region my cartridges are from? Or is there a way to bypass this error? Any suggestions would be very helpful. Thank you.
06-07-2023 09:19 PM
After contacting HP Hong Kong, they told me the serial number matched a US region printer. Is this possible? That might explain why the 746B cartridge is not compatible. The first time I contacted them they told me they couldn't help because it was a China region printer. Is there any way to know for sure?
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