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‎11-30-2020 04:44 AM

HP Recommended
Product: Designjet T830

hi, please help me to resolve "ADF JAM" error. i have run scanner diagnostics and received the attached errors. WhatsApp Image 2020-11-30 at 3.30.00 PM.jpegWhatsApp Image 2020-11-30 at 3.57.38 PM.jpegWhatsApp Image 2020-11-30 at 3.57.39 PM.jpeg

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2020 01:31 PM

HP Recommended

Check all the sensor flags carefully. It is possible to damage the flags when removing a jam. Also ensure that your firmware is up to date.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎11-30-2020 01:31 PM

HP Recommended

Check all the sensor flags carefully. It is possible to damage the flags when removing a jam. Also ensure that your firmware is up to date.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-01-2020 08:44 AM

HP Recommended

Thank you for your help. the error was due to the failure of TOF sensor. replaced and now all is ok. thank you so much

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