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Locked

‎05-06-2019 01:48 PM

HP Recommended

I'm experiencing an issue with the admin lock on my DesignJet (T520) printer. I have performed the hard reset but am unable to connect to the network wirelessly. There is an admin lock on several functions. Any suggestions?

Thanks,

Amanda

2 REPLIES 2

‎05-06-2019 03:38 PM

HP Recommended

Can you clarify, did you run the OOBE (out of box expereince) reset? If not that would be the step that would clear that. I am not sure if you can reach that option from the Customer support menu and my agreement with HP prevents me from disclosing technician access codes to customers, that is where I would look first.

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‎05-07-2019 09:45 AM

HP Recommended

Thanks for responding! I have done the hard reset- this is one of the options in the Setup Menu on the unit.

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