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HP Recommended
Pagewide Pro 577dw

We have two problems: 

1) Large amounts of blue ink are leaking from the print head into tray 2 leaving blotches on the paper there and causing runs of blue ink as the paper goes through the printer.

2) We have striping issues when printing in color.  

 

Help please!

1 REPLY 1
HP Recommended

Two possible causes of an ink leak with this series.

 

1. leaking cartridge, remove the cyan cartridge and examine the slot it plugs into with a flashlight to see if there is ink there. If yes, try another cartridge

 

2. The bladder in the printhead itself has ruptured, in which case, the printer is non-repairable as the printhead assembly sells for more than a new printer.

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