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HP Recommended

I have an error code- Blue Screen

B36C323C

and cant fine anything about this code online

 

photo_1_2024-12-24_11-06-35.jpg

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

In  most cases this is a failed firmware storage device on the main board. (j95 percent of the time, 5 percent failed main board). You simply need to purchase a replacement from the HP parts store and install it to return your printer to operating condition. You remove the left side cover to access the system board.

Part number you need is CQ890-67105

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2
HP Recommended

In  most cases this is a failed firmware storage device on the main board. (j95 percent of the time, 5 percent failed main board). You simply need to purchase a replacement from the HP parts store and install it to return your printer to operating condition. You remove the left side cover to access the system board.

Part number you need is CQ890-67105

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

you are right it was the firmware stick i change it and now everthing work fine

 

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