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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
UserX
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Message 1 of 2
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Blue Screen Error Codes December 2020

HP Recommended
HP DesignJet T830 MFP
Microsoft Windows 7 (64-bit)

Good day,

 

Something strange happened from December 1 2020.

 

Our company has several HP 8600 series and 8700 series printers and an HP T830 plotter which are network connected.

 

The company installed a Ricoh MP C307SPF printer to the network on December 1 2020, and since then several of our HP printers have displayed a blue screen with various error messages ONLY when the network cables are plugged in to them.

 

The error messages still appears even after turning off and disconnecting the Ricoh printer from the network, so we are not too sure if it's the actual cause.

 

The T830 firmware is CANDELPR2N001.1810A.00

The 8600 firmware is CLP1CN1232AR

The 8610 has the latest firmware from HP

 

These error messages includes the following codes:

B89E8B1E, B8A0F76A, on the 8600, and 8610 printers and B8CB10F6 on the T830

Has any brave sole come across this? Is it an HP Christmas surprise?

 

20201211_092148.jpg

 

1 REPLY 1
KrazyToad
Retired
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Message 2 of 2
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HP Recommended

@UserX

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Since you are facing issues with multiple printers connected to the Network, I suggest you contact HP Support in your region and our Support Engineers should be able to sort this out

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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