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‎02-28-2020 02:07 AM

HP Recommended

Hello,

What does the error mean? Google knows nothing about it.

Could you help with a solution, please?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2020 05:47 AM

HP Recommended

Yes, there is a problem with the the USB or firmware/data on it.  There is no option for a plain user to load firmware on USB to make it work, the data on USB is encrypted. 

Replacing USB with previously loaded encrypted data will solve blue screen error.




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‎02-28-2020 05:26 AM

HP Recommended

https://www.ebay.com/itm/CQ890-67097-Blue-Screen-Error-Solution-Encrypted-chip-HP-Designjet-T120-T52... 




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‎02-28-2020 05:34 AM

HP Recommended

I didn't get it clearly.
Do you mean the usb-drive with firmware onboard is broken? And we need a new one? 

Can we just upload the firmware to current usb-drive?

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‎02-28-2020 05:47 AM

HP Recommended

Yes, there is a problem with the the USB or firmware/data on it.  There is no option for a plain user to load firmware on USB to make it work, the data on USB is encrypted. 

Replacing USB with previously loaded encrypted data will solve blue screen error.




My profile on LinkedIn

Was this reply helpful? Yes No
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