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‎08-12-2020 08:47 AM - edited ‎08-12-2020 08:57 AM

HP Recommended
Product: t830

hi, i am trying to copy a blueprint using the blueprint mode ON but i only get a blank page output. This happens with the scanning also. I have reset and installed the newest firmware too but still same. i have tried every method and below are the settings i used -

 

Blueprint ON

Translucent Media OFF

Color option - Black and white

 

but when i try to copy a normal print, it works ok. 

please help to solve this. i have attached the original scanned blueprint and print output.Image00001.jpgImage00002.jpg

 

TIA.

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