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‎03-11-2020 01:05 PM

HP Recommended
Product: T830
Operating System: Microsoft Windows 10 (64-bit)

WE CHANGED SERVERS, NOW MY DESIGNJET T830 WILL NOT ALLOW ME TO SCAN WITHOUT USERNAME & PASSWORD.  WHAT IS THE DEFAULT USERNAME AND PASSWORD.  WE NEVER SET ONE UP. 

1 REPLY 1

‎04-20-2020 04:04 AM

HP Recommended

Hi,

 

Ther is not default credential for the HP plotters. you can reset credentials following below path:

 

Use the following procedure to enter into the Support menu.


1. The Support Menu for the customer is accessible from any screen by pressing the Power Button
continuously for 15 seconds. This menu is also accessible from the Home screen by pressing: Back /
Back / Back / Back .
2. The following screen will display, select Support Menu

Reset Menu

2.2 Webserver Password: Reset admin password.

2.3 OOBE reset to factory reset the plotter

I am an HP Employee.
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