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‎06-22-2023 04:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Can't print specifically D or Arch D sizes using DesignJet T630 on multiple computers.

 

-Prints other sizes fine without issue

-Windows 10 is fully up to date

-Tried nuking the print drivers completely and installing latest drivers from HP website

- Connectivity over network has no issues

- Firmware is up to date on the printer itself

- Reset windows spooler multiple times

-power cycled printer multiple times now

-tried multiple source files

-Windows print queue shows it in a printing status

-Printer starts to spool up then just doesn't print

- Doesn't show any errors in windows 10 nor on the printer

- No print job present in the alert list on the printer

- happening on multiple computers

- Tried lowering DPI and print settings to as low as possible, because i thought maybe it was a data overload issue with the printer itself.

 

Anyone have any ideas? this has me ripping my hair out.  I really don't want to have to try re-imaging these computers just for it to continue to fail.

 

thanks,

JS

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