Cannot add drivers HP Design Jet 630

[jdeanda]

I was able to download HP Click, but can not add the drivers. The chat support says unable to connect and the phone support just takes me to a virtual assistant who then hangs up the call.

[VikramTheGreat]

Hi @jdeanda,

Welcome to the HP Support Community.
 

I understand the frustration, especially when HP Click downloaded successfully, but the printer driver will not install, and the support contact options have not connected you with an agent.

I checked the HP support page for the HP DesignJet T630 24-in Printer. HP lists separate driver/software options for Windows 11, including HP Click Driver, and the T630 supports USB, Ethernet, and Wi-Fi connections. 

Before I have you try another installation, I want to make sure we use the correct driver for your setup.

Could you confirm these details?

1. What operating system are you using?
   For example, Windows 11 64-bit, Windows 10, or macOS. 
2. If you are using Windows 11, is the computer using an Intel/AMD processor or an ARM processor? 
3. How is the T630 connected to the computer? 
   • USB 
   • Ethernet/network cable 
   • Wi-Fi 
4. When you try to install the driver, what exactly happens?
   For example, does the installation fail, does it stop at a particular percentage, or does it say that the printer cannot be found? 
5. Are you trying to install the HP Click Driver, or the regular HP DesignJet printer driver? 
6. If you receive an error message, share a screenshot of the complete message.

Take care and have an amazing day!