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Pranahyc
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Cartridges error

HP Recommended
Hp office jet pro 8600
Microsoft Windows 7 (64-bit)

even after replacing with the new cartridges it is still showing replace with new one.

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praveen196
HP Support Agent
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@Pranahyc Welcome to HP Community!

 

 I understand that you are getting error message on the printer that is related to the print cartridges.  

 

Are you using genuine HP non refilled ink in the printer?

 

I would  start by doing a  hard reset to the product in an attempt to restore the printer to a known working condition and try to clear the error message prior to replacing any parts.  

 

Here is a document that will provide the steps to the hard reset.  

 

Also, is there residue on the black cartridge?  

 

If so, I would look at this link here. It addresses getting an ink cartridge error message on the printer when trying to install a new black cartridge in the machine.

 

I hope that this helps.

 

Keep us posted,

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