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‎09-25-2018 09:46 AM

HP Recommended
Product: Z5200
Operating System: iOS

Getting error codes 02.1:10...Any suggestions or should I upgrade

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3 people had the same question
3 REPLIES 3

‎09-25-2018 01:06 PM

HP Recommended

Page 50 of the service manual

 

http://www.lbrty.com/tech/Manuals_DN/DN_z5200sm.pdf

 

The last two digits mean:

10 Replace hp qualified personnel assistance required
 
You will probably need to get your printer professionally repaired.

 

 




My profile on LinkedIn

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‎09-25-2018 08:03 PM - edited ‎09-25-2018 08:04 PM

HP Recommended

Please check trailing cable....reconnect the cable with main PCA. Check carriage PCA is good and carriage encoder sensor is good. ....check carriage rear bushing is setup properly. ...Check encoder strip is clean and there haven't any damage. ...check encoder disk IA clean.....if solved you have replace carriage unit......

 

That all are steps by steps. ...

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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‎11-05-2018 05:06 AM

HP Recommended

That code means there's a problem with the carriage PCA board, you can get a replacement board or the entire carriage assembly, I would recommend replacing the whole carriage as replacing the carriage PCA can be very fiddly and the ribbon cables used are very delicate and again very fiddly to plug/unplug. I've tried both methods and replacing the PCA took me two-three times as long as replacing the carriage and involved a lot more swearing.

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