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@Valsimot is correct about the cutter being dull, but I have also seen instances where a rubber washer that stabilizes the cutter on the paper breaks, preventing proper alignment of the cutter on the page. Result is the same, you will need to replace the cutter.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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It's probably not sharp anymore and needs to be replaced.
https://www.youtube.com/watch?v=c1ClAQvUms8
HP Recommended
@Valsimot is correct about the cutter being dull, but I have also seen instances where a rubber washer that stabilizes the cutter on the paper breaks, preventing proper alignment of the cutter on the page. Result is the same, you will need to replace the cutter.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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