DJ 800 NOT CONNECTING ANYMORE TO W10

[bigboss408]

UP UNTIL LAST WEEK EVERYTHING WAS OK,THEN NOTHING .WHEN I GO TO PRINTER PROPERTIES IT SHOWS THAT THE PRINTER IS THERE .I HAVE IT CONNECTED BOTH WITH VIRTUAL USB AND THRU IP BOTH ARE FAILING TO PRINT.

I REPLACED THE NETWORK CARD AND STILL NOTHING ,WHEN I USE THE HP DR IT STILL FAILS.

THE ONLY ERROR CODE WHICH HASN'T SHOWN UP ON THE SCREEN BUT WHEN I LOOK AT ERROR CODES ALL I HAVE FROM

6/14/20 -ERROR #79:04

[perthblue1960]

Win 10 update to blame...try and roll back the update..or see if Microsoft have fixed the issue in a newer update.

[bigboss408]

i'VE BEEN ON THE PHONE AND COMPUTER WITH HP AND THE HAVE GIVEN ME ALL TYPES OF POSSIBLE FIXES BUT NOTHING HAS HELPED ,I GUESS I HAVE TO TRY TO ROLL BACK IF I CAN.

[perthblue1960]

Have a read here.....

https://www.engadget.com/microsoft-fix-windows-10-printer-bug-080541203.html?guccounter=1

[BIGBOSS4081]

Thx i read It and all that it means that we have to wait ,I';m going to try a small laptop with win 8.5 and see if i can make due till something comes out

[bigboss408]

Floridaman

Ive tried the windows patches 

which ones are you referencing?

[FlordiaMan]

There is more than one patch and you have to use the correct one according to your W10 system specs and version.

[bigboss408]

I've tried the 1903 and the 1909 which they recommend for win 10 and nothing printed I even tried to load the 1803 and 1809 but that wouldn't even load up

[FlordiaMan]

there are several versions of the 1903 and 1909 patches, you have to pick the correct one for your system and version.

[bigboss408]

I know i literally went thru each on and tried them the only ones that worked were for the smaller printers when i tried to print in large format it couldn't only the test pages work 11 x 8