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bigboss408
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Message 1 of 12
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DJ 800 NOT CONNECTING ANYMORE TO W10

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HP DESIGNJET 800PS
macOS 10.15 Catalina

UP UNTIL LAST WEEK EVERYTHING WAS OK,THEN NOTHING .WHEN I GO TO PRINTER PROPERTIES IT SHOWS THAT THE PRINTER IS THERE .I HAVE IT CONNECTED BOTH WITH VIRTUAL USB AND THRU IP BOTH ARE FAILING TO PRINT.

I REPLACED THE NETWORK CARD AND STILL NOTHING ,WHEN I USE THE HP DR IT STILL FAILS.

THE ONLY ERROR CODE WHICH HASN'T SHOWN UP ON THE SCREEN BUT WHEN I LOOK AT ERROR CODES ALL I HAVE FROM

6/14/20 -ERROR #79:04

11 REPLIES 11
perthblue1960
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Win 10 update to blame...try and roll back the update..or see if Microsoft have fixed the issue in a newer update.

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bigboss408
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i'VE BEEN ON THE PHONE AND COMPUTER WITH HP AND THE HAVE GIVEN ME ALL TYPES OF POSSIBLE FIXES BUT NOTHING HAS HELPED ,I GUESS I HAVE TO TRY TO ROLL BACK IF I CAN.

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perthblue1960
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BIGBOSS4081
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Thx i read It and all that it means that we have to wait ,I';m going to try a small laptop with win 8.5 and see if i can make due till something comes out

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bigboss408
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Floridaman

Ive tried the windows patches 

which ones are you referencing?

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FlordiaMan
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There is more than one patch and you have to use the correct one according to your W10 system specs and version.

 

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bigboss408
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I've tried the 1903 and the 1909 which they recommend for win 10 and nothing printed I even tried to load the 1803 and 1809 but that wouldn't even load up

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FlordiaMan
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there are several versions of the 1903 and 1909 patches, you have to pick the correct one for your system and version.

 

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bigboss408
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I know i literally went thru each on and tried them the only ones that worked were for the smaller printers when i tried to print in large format it couldn't only the test pages work 11 x 8

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