• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-25-2024 12:21 PM

HP Recommended
Product: HP DesignJet T630 24-in Printer

Printer stopped cutting paper after print.  Even in the setting under Form Feed and Cut it does not cut.  Seems like cutter in loose and tilted forward and not latching onto the print head.  IS the cutter head broken?  Can this be repaired?

Category:
2 REPLIES 2

‎10-01-2024 07:39 PM

HP Recommended

Hi @RingMaster1107 

 

Please, check the video below about the cutter installation:

https://www.youtube.com/watch?v=c1ClAQvUms8

 

Perhaps, reinstalling the cutter will solve the problem.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
Was this reply helpful? Yes No

‎10-01-2024 10:23 PM

HP Recommended

If the printhead attempts to grab the cutter and goes through the motions but does not actually cut, or is very noisy when cutting then it is very possible that the cutter is damaged and may need to be replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.