• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
DesignJet 500
macOS 10.13 High Sierra

I am trying to use a DesignJet 500 with MacOS 10.13 but no software… most importantly QuarkXPress but also including Chrome, MS Excel, MS Outlook, Photoshop CC, Preview… recognises what should be the paper sizes available.
No software seems to understand that DesignJet 500 can handle anything above A3… Duh!

I have:
MacOs 10.13
HP JetDirect J7934G Firmware: V.29.13
QXP 10.5.2.4

Does anyone know why those specific versions should not work together?
Does anyone know any reason at all why my system should not work?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.