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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
mbeard0909
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DesignJet T100 keeps unloading paper roll

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HP T100
Microsoft Windows 10 (64-bit)

Has anyone else experienced constant paper roll unload and  "rewinding""?  This happened randomly in the last week or two and today I can't get anything to print.  This T100 was a quick/cheap replacement for a longstanding T120 and is only a few months old.  I've tried 4 different rolls of paper thinking that may be an issue.  The multi-sheet tray is working fine, but every time I reload the 24" roll (successfully per dialog box)  it will cancel the job and rewind itself very fast after 10 or so seconds of printing.  I already have the latest drivers, etc.

 

Help....

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Valsimot
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How about printers internal pages how are they printed on the roll, and does it rewind after printing internal pages?




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mbeard0909
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This also happens on internal prints on the roll too. 

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Valsimot
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Any chance you are doing something wrong when loading media as a roll/single sheet?

 

If I understand good your printer starts to print on the roll and after 10 seconds of printing stops and cancels the job and rewinds paper both when printing from a computer and internal pages?

 

Restore printer to factory defaults, update firmware if there is a newer version available from hp.com




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mbeard0909
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Have tried all these steps and I’m loading the paper as I’ve normally done plenty of times before. Ieve even tried 4 different new rolls of paper. I even removed the printer from my pc and reinstalled it again as a new setup. 

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Valsimot
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Printing internal pages from the printers menu can help determine if there a printer related issue or computer related issue. If your printer internal pages aren't printer as the should there is nothing wrong with your computer/drivers.




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tjcaine
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I'm having the same problem, except I just took the printer out of the box and I haven't been able to print anything from a roll. 

 

It prints two lines on a 24" roll, then it starts canceling the print and says the roll must be unloaded. 

 

Are you printing via a wireless connection? 

 

Any other thoughts on this out there? 

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