Create an account on the HP Community to personalize your profile and ask a question
11-14-2019 06:07 PM
Has anyone else experienced constant paper roll unload and "rewinding""? This happened randomly in the last week or two and today I can't get anything to print. This T100 was a quick/cheap replacement for a longstanding T120 and is only a few months old. I've tried 4 different rolls of paper thinking that may be an issue. The multi-sheet tray is working fine, but every time I reload the 24" roll (successfully per dialog box) it will cancel the job and rewind itself very fast after 10 or so seconds of printing. I already have the latest drivers, etc.
11-15-2019 05:29 AM
Any chance you are doing something wrong when loading media as a roll/single sheet?
If I understand good your printer starts to print on the roll and after 10 seconds of printing stops and cancels the job and rewinds paper both when printing from a computer and internal pages?
Restore printer to factory defaults, update firmware if there is a newer version available from hp.com
11-15-2019 05:36 AM
Printing internal pages from the printers menu can help determine if there a printer related issue or computer related issue. If your printer internal pages aren't printer as the should there is nothing wrong with your computer/drivers.
11-21-2019 01:55 PM
I'm having the same problem, except I just took the printer out of the box and I haven't been able to print anything from a roll.
It prints two lines on a 24" roll, then it starts canceling the print and says the roll must be unloaded.
Are you printing via a wireless connection?
Any other thoughts on this out there?
Didn't find what you were looking for? Ask the community