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HP Recommended
HP DesignJet T610
Microsoft Windows 10 (64-bit)

Hello friends:

 

I'm dealing with a problem of months ago. My T610 one day show the MK/Y Printhead faulty and asked me to replace it..., Ok, in that moment I had 3 new printheads and I replaced it, but the error persisted, it was a loop with "faulty MK/Y, please replaced it". Ok..., I was think that new printhead could be too defective and I bought a new one, but the same error persisted!!!.

 

I'm not going to write all the tests I did, but in summary, I have doing the following:

- Reseat printhead(s) hundred of times.

- Replaced complete carriage by new one (with PCB included).

- Replaced Trailing cable.

- Replaced carriage belt.

- Reinsert the firmware (last version).

- Replaced ink catridges by new ones (all are 100%).

- Power on the Plotter without ink catridges and printheads, and insert it when Plotter ask for it...

........

........

 

None work!!, I get same error when power on... "Installation of printheads not finished, please push OK to finalice it". When I push OK, 4 or 5 minuts later Plotter says "Please, replace faulty printhead" (and forever points to MK/Y). Is an LOOP!!

 

I have entered to Service Menu, and all tests is OK!!, carriage, ink system, power supply..., all tests is OK, I don't know why I have this problem. I've spent a lot of money trying to repair Plotter, I have read all forums and possible solutions and nothing works.

 

I called to an HP partner and they have said that I have made to Plotter all everything an HP technician would do, and they can not help me. They said me that I need to call to HP..., well..., I have called to HP and they said that I need to contact with HP partner..., they drive me crazy!.

 

I do not know what to do anymore, and also surfing the Internet I have seen many people with this same problem that have not been solved either. Please, I need help!!, I need the Plotter this week :'-(

 

Thanks for all!!.

Jose.

 

 

2 REPLIES 2
HP Recommended

You have done all you could, only one part has left that hasn't been replaced and that is the main board.




My profile on LinkedIn

HP Recommended

Thanks for your reply!.

 

You think it could be the motherboard?. In that case, why all tests in service mode are ok?.

 

Exists any other thing that I can test?.

 

Thanks!!

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