• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Other

DesignJet T630 with 36" paper loaded. 

MacOS Ventura 13.5.1

Tried with both AirPrint driver and the Generic Raster driver.

Acrobat, Preview both same results. 

 

So, I'm trying to print an ARCH-D (24x36) page to this T630. No matter what combination of orientation and rotation options I try, it always comes out rotated 90° incorrectly. All of my searching led down plenty of rabbit holes that mention that older versions of the Mac driver allowed autorotate to be turned off, but the newer ones don't have that option anywhere I can find. Then, I attempted to install HP Click to see if there were any settings that could be adjusted there, but my Mac gives me a damaged software warning and I can't open it (even trying it with gatekeeper disabled and other suggested fixes, nothing.) 


Anyone have any great suggestions? I feel like this is a Mac issue. I really don't want to have to make a print server just for this but I've got a ton of pages to print soon and am on my last prayer here. 

3 REPLIES 3
HP Recommended

Anyone have any ideas? So frustrated here. 

HP Recommended

For anyone following along or reading this in the future, I've made *some* progress today. I noticed that in page size, there's a category for loaded roll:
mikewoodld_0-1694002886110.png

Which allowed me to print in the correct orientation. However, I'd rather not have to convert to MM each time and would instead like to be able to choose the appropriate ARCH paper. 

I see in the printer settings that it detects this roll:

mikewoodld_1-1694003001907.png



But I can't find anywhere to change the measurement units. Anyone have any ideas?

 

HP Recommended

And on the face panel of the printer itself, it says the roll is indeed 36.1 inches. Sigh.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.