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‎02-17-2023 04:03 AM

HP Recommended
Product: Designjet T920

Designjet T920 : Reseat printhead issue.

Firmware updated to the latest.

Electronic diagnostic test passed.

ISS diagnostic test passed

Service station and Drop detector test passed.

 

I am not able to see the Carriage Test under diagnostic mode.

Category:
2 REPLIES 2

‎02-17-2023 05:18 PM

HP Recommended

If you look at the tubes as they enter the carriage, are they all full of ink? If yes then look to a printhead failure You should also test the carriage to ensure that the carriage PCA is working.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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‎02-20-2023 01:19 AM

HP Recommended

The Tubes are filled with Ink.

Diagnostic test for Carriage PCA not available in the Diagnostic mode.
Electronic module test passed
Scan axis test passed
IDS test passed
Service station test passed.
Drop detector test passed
Firmware flashed to latest.

Still the unit is not detecting the printhead.

it is coming up with error "Printhead replacement incomplete,Restart it".

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