DesignJet Z6 paper mismatch error

BryanAm · ‎01-22-2026

We have a DesignJet Z6 for student use at the university. Anytime a job is sent to the plotter from the Mac Minis in the room, it gives the following error message; "Assigned roll width not loaded on selected roll ID. Load 9 x 11 in paper." We are using a 36" roll and they are attempting to print large graphics. When the files are loaded onto a flash drive, which is then inserted in the plotter, the jobs print fine.

I believe they are primarily using Adobe Lightroom.

Any ideas what's causing the issue?

Repairatrooper · ‎01-22-2026

The most obvious issue is that the program you are printing from is asking for 9x11 paper. This would either be a setting in the page setup or in the driver when the file is sent. More likely a driver issue as you indicate that it prints fine from a USB stick, suggesting the file is formatted correctly.

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