• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎12-24-2024 03:59 PM - edited ‎12-24-2024 03:59 PM

HP Recommended
Product: HP DesignJet Z6200 60-in Photo Printer

I bought a DesignJet Z6200 which has a very old, possibly original, firmware on it (KHN_01_00_07.1.fmw). I tried installing the newest available firmware online (KHN_03_07_07.1.fmw). I used the same USB that came with the printer so I assume that it's formatted properly. It's starts the process and starts reading off the USB. after maybe 45 seconds, it asks me to remove the USB and shortly after, I get a "USB flash drive does not contain a valid firmware file" (see attachment). Any ideas on how to proceed or what's going on?DoesNotContainValidFirmware.jpg 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.