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HP Recommended

I've got the error message 24:10, and was able to press down+cancel to look at the specifics. From there it looks like the LM cartridge was leaking. I replaced the cartridge and now need to get into the service menu to clear the code. I have tried every combination of (direction + ok + power) and (direction + cancel + power) but the plotter just turns off after around 5 seconds of holding the buttons. Anyone have a solution or know a way to get the machine back up?

2 REPLIES 2
HP Recommended

Hi,

 

hold the Down and OK keys down and turn the printer on using the Power key. Wait until you hear one beep (usually after 5
seconds) before releasing all three keys. The printer accesses the Service utility menu when the progress bar reaches 29%. 

I am an HP Employee.
HP Recommended

Hello Chagro,

 

That error refers to a broken bag in an ink cartridge and/or bad tubes. You can press down and cancel to see which cartridges have a broken bag. Remove cartridge and shake for a few seconds to see if air tower is contaminated with ink. If one or more are contaminated then tube replacement with trailing cable is recommended.

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