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‎08-07-2024 09:38 PM - last edited on ‎08-08-2024 09:37 AM by Retired

HP Recommended
Product: DesignJet Plotter Z9 Pro

The plotter does not initialize.  Gives us system error code 0011-0001-0080, Trailing Data Cble Skew/Eye Diagram Failure.  We've tried multiple power cycles with same results.  When initializing it only gets up to about 30% then fails.

 

In addition - We need the MAC address.  Can we get it wtih the serial number?  Its SN is [edit].  Will appreciate any help anyone can provid.  Plotter is still under waranty.

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2 REPLIES 2

‎08-08-2024 12:52 PM

HP Recommended

Please reconfirm that error code as the service manual does not contain any 0011-xxxx-xxxx errors

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‎08-12-2024 12:42 AM - last edited on ‎08-12-2024 02:59 PM by Retired

HP Recommended

Thank you for the reply.  Today we talked to the local Korea service center and they asked us to power off the plotter and connected to a different outlet and see if we got the same system error code.  We did that, turned it on, and when "initialization" got to around 37% it failed and again gave us system error code 0011-0001-0080.  We restarted it several times and it always cameup with the same errer code. 

 

Do you know if it's possible to get the MAC address with its serial number?  SN [personal info removed] is .  The MAC is not on any visible label.

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