DesignJet Z9 W3Z71A admin password reset

[Z9Rusty_2020]

I'm selling this printer to a friend and I haven't used for over a year. I can't access the admin panel since I don't recall what the password is. Is a hard reset in-store, if so how is this done?

[Vjx]

Hello Z9Rusty_2020 ,

Thank you for reaching out. Regarding your query HP DesignJet Z9 W3Z71A Admin Password Reset that you’re experiencing.

To reset the HP DesignJet Z9 W3Z71A admin password, perform a factory reset on the printer, which will erase all settings including the password. This can be done through the printer's control panel by navigating to Setup > Restore Defaults > Restore Factory Defaults. Alternatively, use the HP Smart app to access Advanced Settings > Settings > Restore Defaults > Restore Factory Defaults

Kindly review the instructions as below :

- please share more details about both printer and ink cartridges

- we recommend both printer and ink cartridges to be HP only

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/vn-en/drivers/hp-designjet-z9-postscript-printer-series/model/21158691?sku=W3...

This will help us narrow down the cause and suggest the best fix