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06-26-2021 08:17 AM - edited 06-29-2021 06:19 AM
After sending a large bitmap-containing print to the plotter I got a printer error. This often happens with complex print jobs; but this time the error won't clear. I tried removing and re-installing the accessory card (the card with the 2½" HD and RAM mounted) as advised by HP, but the error hasn't cleared. Any ideas? This would seem to simply be a software matter, so I ought to be able to clear it. Also, do you think I should upgrade the RAM to perhaps guard against some future errors?
06-27-2021 10:18 AM
Remove the accessory card and gently clean the contacts on the edge of the card and then reinsert.
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06-29-2021 06:13 AM - edited 06-29-2021 06:13 AM
I'm really grateful for you taking the time to offer help. I will attempt a clean, as you suggest. But the card doesn't have contacts—instead it has the female push-fit socket mounted to its board, so I will need to clean the contacts that must be inside the machine's cavity. The photos I uploaded were pics of the card, but for some reason I don't know, they are not showing. I will have another go at showing pics of the card I removed and re-inserted (twice).
I'd be interested in your thoughts on why the error happened after trying to print a complex multi-layered bitmap/vector combination. My thoughts are still that I need some sort of software factory restore.
07-06-2021 06:57 AM
I don't understand what you mean. How would installing a PCL driver on a Windows 7 computer help? Are you saying, remove the accessory card altogether an never use it? (but it carries RAM and the HD); then only ever use the Windows 7 machine for printing?
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