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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Designjet 500 Plotter Printer
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04-03-2019 06:39 PM
Good Evening,
I purchased a used plotter and am trying to reconfigure the I/O card. Can you reconfigure an I/O card? I have tried the setup according to HP's website and the previous configurations are still present.
Do you suggest I purchase a new I/O card?
Thanking you in advance for any assistance and/guidiance you can provide
04-07-2019 03:56 PM
There should be no need to replace the jet direct card unless the card you have is a JetDirect 615 series. This particular card was cursed both by failure prone design and a large number of fake clone cards that were sold. Set the card to DHCP and connect to your network.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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