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‎03-22-2019 09:17 AM

HP Recommended
Product: designjet 500 C7769B
Operating System: Microsoft Windows 10 (64-bit)

Hi. I am trying to upgrade the firmware on a Designjet 500-C7769B. I have download the firmware, and try to install it using USB cable, but it gave me the message "Note: Computer must have the Printer driver queue with USB port configured". Does someone can tell me what is the Printer driver queue ?

1 REPLY 1

‎03-22-2019 12:31 PM

HP Recommended

Before upgrading firmware,unplug printer from computer, install latest drivers and printers software, then plug printer and finish upgrades if necessary, then follow firmware instructions...

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