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serge_dugal
Level 4
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Designjet 500 firmware upgrade

HP Recommended
designjet 500 C7769B
Microsoft Windows 10 (64-bit)

Hi. I am trying to upgrade the firmware on a Designjet 500-C7769B. I have download the firmware, and try to install it using USB cable, but it gave me the message "Note: Computer must have the Printer driver queue with USB port configured". Does someone can tell me what is the Printer driver queue ?

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skuks
Level 5
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HP Recommended

Before upgrading firmware,unplug printer from computer, install latest drivers and printers software, then plug printer and finish upgrades if necessary, then follow firmware instructions...

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