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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Designjet 500ps

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10-08-2019 11:32 AM
Hi I’ve turned my printer on and I keep getting the same image on the lcd display and also my computer can not detect the printer to update the firmware any suggestions would be appreciated
10-09-2019 12:58 AM
The error you are getting indicates a problem with a printhead. Has the printer ever worked on Windows 10?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-15-2019 04:59 AM
An update to the problem
I connected the printer to a older pc running on windows xp using a c32-db25 parallel cable and I managed to update the firmware on the printer and no longer shows the x on the display.