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Jss4
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Designjet 500ps

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Designjet 500ps
Microsoft Windows 10 (64-bit)

A6985FDE-5BD1-470F-B6DD-1A0380FBDBD8.jpeg

Hi I’ve turned my printer on and I keep getting the same image on the lcd display and also my computer can not detect the printer to update the firmware any suggestions would be appreciated 

2564DEA3-8D95-437F-B831-096ED8B31239.jpeg

 

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Repairatrooper
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The error you are getting indicates a problem with a printhead. Has the printer ever worked on Windows 10?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Jss4
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hi thanks for reply. I’m not sure what it last run on. However I am using Windows 10

 

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Jss4
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An update to the problem 

I connected the printer to a older pc running on windows xp using a c32-db25 parallel cable and I managed to update the firmware on the printer and no longer shows the x on the display. 

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