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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
Designjet 500ps
Microsoft Windows 10 (64-bit)

A6985FDE-5BD1-470F-B6DD-1A0380FBDBD8.jpeg

Hi I’ve turned my printer on and I keep getting the same image on the lcd display and also my computer can not detect the printer to update the firmware any suggestions would be appreciated 

2564DEA3-8D95-437F-B831-096ED8B31239.jpeg

 

3 REPLIES 3
HP Recommended

The error you are getting indicates a problem with a printhead. Has the printer ever worked on Windows 10?

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HP Recommended

hi thanks for reply. I’m not sure what it last run on. However I am using Windows 10

 

HP Recommended

An update to the problem 

I connected the printer to a older pc running on windows xp using a c32-db25 parallel cable and I managed to update the firmware on the printer and no longer shows the x on the display. 

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