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Message 1 of 7
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Designjet T520 "Printer Failure" error message

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What can be done to resolve this issue:

 

"Printer Failer there is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
6 REPLIES 6
Mikeg81
Level 10
Level 10
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Message 2 of 7
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Hi,

 

Remove the ink cartridges and look for any leak

Remove the printhead and reboot the printer

 

If you dont get the message, clean the electrical contacts on the printhead and the printer, then install the printer and look for any message

If you get no messages, install the ink cartridges

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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rasheddul
Level 7
634 609 35 85
Message 3 of 7
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Hi,

 

Please follow the below instruction:

 

1. Remove the ink cartridges and look for any leak

 

2. Remove the printhead and reboot the printer If you dont get the message,

 

3.Clean the electrical contacts on the printhead and the printer, then install the printhead and look for any message If you get no messages, install the ink cartridges.

 

If you get any messages, please replace the new printhead.

 

If it is under warranty, please claim to HP and get new one. If it is not covered under warranty please buy from: Printhead Purchase.

 

Printhead Part No: C1Q10A

 

 

Thanks,
Rashed


I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.

If your problem is solved please click the "Accept as Solution" button

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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rasheddul
Level 7
634 609 35 85
Message 4 of 7
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Hi,

 

Please follow the Mike instruction:

 

If you get any messages, please replace the new printhead.

 

If it is under warranty, please claim to HP and get new one. If it is not covered under warranty please buy from: Printhead Purchase.

 

 

Thanks,
Rashed


I am not an employee of HP but I am an engineer @ HP Partner and I am share my knowledge from my own time.

If your problem is solved please click the "Accept as Solution" button

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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lorain05
New member
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Message 5 of 7
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Hello. I'm also having the Designjet T520 "Printer Failure" error message.

It says in your first instruction to remove the ink cartridges and look for any leak. However, I can't remove the ink cartridges since the printhead won't move to the left side of the printer where the cartridge access door is located. I've already tried turning on and off the printer several times but once the printer is completely turned on, the printhead always stops at the right side of the printer. Thus, removal of cartridges is impossible to do. Is there any way of moving the cartridge to the cartridge access door? Thank you.

 

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rasheddul
Level 7
634 609 35 85
Message 6 of 7
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Hi, Remove the the right side cover and manually wheel move of the service station and you can get unloack the carriae unit from right side.

 

Please check the encoder strip and if found screach on their please replace it or found get ok for encoder strip, please clean the encoder strip with normal water and white soft cloth.

 

Then power up the printer and lets check what happends and share with me.

 

 

Regards,

Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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Thomas-G
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Message 7 of 7
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and what we do if there is a leak?

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