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‎10-29-2021 02:53 AM

HP Recommended
Product: Designjet T790
Operating System: Microsoft Windows 10 (64-bit)

Dear friends,

 

first of all I hope that You apologize my bad english!

 

when I switch "ON" my Plotter Designjet T790 after 20% of initialization I read the following error:

01.0:10

 

other informations, that I can read, are (in italian):

Codice Errore: 0x10201003

Severità: Errore

Descrizione: unavailable

File: -x86-opt/elektra/hal/lowlevel/MemoryAsic/Horsburgh/AsicHorsburgh.cpp

Numero riga: 673

Classe:

Sottoclasse:

Errore:

Definisci:

Descrizione: unavailable

Autodiagnostica:

Testo messaggio::

 

may you help me?

Sergio, Italy

 

WhatsApp Image 2021-10-28 at 17.17.59.jpegWhatsApp Image 2021-10-29 at 10.51.09.jpegWhatsApp Image 2021-10-29 at 10.50.58.jpegWhatsApp Image 2021-10-28 at 17.40.04.jpeg

Category:
2 people had the same question
7 REPLIES 7

‎10-29-2021 04:42 AM

HP Recommended

Can you give a description of what the LED lights on the back do when you switch on the printer?  Do some blink on, then off?  Does one stay off as shown in your picture?

I don't work for HP....I just repair their printers.
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‎10-29-2021 09:44 AM

HP Recommended

At start the first is fixed..then the second come on fixed

After 15/20 seconds

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‎10-29-2021 01:37 PM

HP Recommended

What happens to the third light after 15-20 seconds?  Does it come on at all?  Does it stay dark as shown in the picture?

I don't work for HP....I just repair their printers.
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‎10-30-2021 01:02 AM

HP Recommended

Stay Dark

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‎10-30-2021 03:43 AM - edited ‎10-30-2021 03:45 AM

HP Recommended

google & found this

https://printcopy.info/?l=en&mod=erc&brand=HP&model=DesignJet%20T930&code=01.0:10
Not exact your model, but should be similar, also to other hp designjet T,Z series.

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‎10-30-2021 04:19 AM - edited ‎10-30-2021 05:09 AM

HP Recommended

Here's a link to the error codes and explanation of the LEDs you're seeing:

 

https://cdn.shopify.com/s/files/1/1083/1086/files/Error_Codes_for_Designjet_T790-T1300-T2300-Z5400.p...

 

Looks like maybe a hard drive issue or formatter.

I don't work for HP....I just repair their printers.
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‎11-27-2021 02:00 PM

HP Recommended

 I have the same problem can you help me for in order to solve it

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