cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Brian_TPS
New member
2 0 0 0
Message 1 of 5
506
Flag Post

Designjet T830 Cutter does not finish the cut

HP Recommended
Microsoft Windows 10 (64-bit)

Designjet T830 starts cut gets to about 2 inches from the end and suddenly stops cutting.

Have to rip the rest of the page off

4 REPLIES 4
Ouccema
Level 4
Level 4
116 116 9 15
Message 2 of 5
Flag Post
HP Recommended

Hello,

 

Can you check the cutter: reseat 

Check if any piece of paper inside the cutter platen/ rail

Clean the paper path of the cutter platen

check the cutter blade if failed after all this you can start with replacing the cutter:

In parts.hp.com, customers need to look for the cutter by its Part Number, CQ890-67108.

video: https://www.youtube.com/watch?v=KYpgJEs8r6o

replacement procedure: http://h10032.www1.hp.com/ctg/Manual/c06587255

 

I am an HP Employee.
How to Remove New HP Cutter T520 T120 Version printers and T830 and T730 Printer
Was this reply helpful? Yes No
HJ47
Level 3
69 68 2 3
Message 3 of 5
Flag Post
HP Recommended

please check and update the firmware.

Was this reply helpful? Yes No
Ouccema
Level 4
Level 4
116 116 9 15
Message 4 of 5
Flag Post
HP Recommended

Hello,

 

thanks for your advice however with experience its hardware and to confirm it , he should test the paper feed and cut.

I am an HP Employee.
Was this reply helpful? Yes No
Jorge70
Level 4
101 101 6 13
Message 5 of 5
Flag Post
HP Recommended

You have  to do a good maintenance. Check the carriage belt and pulley too.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation