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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
ezdmanx
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Designjet T830 frozen on HP logo on startup. Tried lots of fixes

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HP Designjet T830

Our office Designjet T830 is stuck on the HP logo screen on startup. I have to plug it out to turn it off, and the same issue occurs when plugged back in again.

 

It had a few blue screens soon after purchase, but I was able to get it going by restarting it. Just after the warranty lapsed the blue screens became more common. And now I cannot get it to work.

Some of the Blue screen codes are listed below in order of date. There would generally be a different one each time.

B8000000
0112E9AA
D905231C
D9271F5C
D9045064

 

When I turn it on the HP logo screen flickers a few times then it is still and remains forever (until its unplugged).

The device never makes any noises or beeps

The power button is white, but if I press it, it turns orange while pressed. It does not turn the device off if held down.

I have tried power drain, unplugging everything, taking out cartridges, opening and closing all doors.

I have no ethernet cable plugged in, just a power cable and ink cartridges.

I tried a different power cable and plug socket.

 

I got hold of a service manual which mentioned that when you open the cutter door there should be a green light (Heartbeat LED) flashing in the bottom left. On our device there is no flashing light.

 

Service menu options are: SAFE LOAD, NORMAL OFF W IO ONCE, OOB RESET, FULL RESET, SEMI RESET, NO SCAN NO MECH, NO PRINT MECH, NO SCAN MODE, DRIVE REFLASH

I've tried the following in order:

OOB Reset. After selecting OOB Reset > OK, the Logo screen pops up forever as usual

Semi Reset. After selecting Semi Reset > OK, the Logo screen pops up forever as usual

Drive Reflash. After inserting a Fat32 USB with latest firmware for the device, and selecting Drive Reflash > OK, the Logo screen pops up forever as usual

Full Reset. After selecting Full Reset > OK, the Logo screen pops up forever as usual

 

The Service Manual has a diagram that would seem to suggest its the power button, even though it seems to click and change colour from white to orange ok:

Capture3.JPG

 

But it also refers to another section but I cannot find anything in the manual about "0001-0001"

Capture1.JPG

 

Would anyone know what the issue is and how it could be fixed? I don't mind opening it up to try and fix myself.

1 REPLY 1
Repairatrooper
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Message 2 of 2
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If you are not seeing the formatter light then there is a good possibility that the formatter is bad.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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