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Our office Designjet T830 is stuck on the HP logo screen on startup. I have to plug it out to turn it off, and the same issue occurs when plugged back in again.
It had a few blue screens soon after purchase, but I was able to get it going by restarting it. Just after the warranty lapsed the blue screens became more common. And now I cannot get it to work.
Some of the Blue screen codes are listed below in order of date. There would generally be a different one each time.
B8000000
0112E9AA
D905231C
D9271F5C
D9045064
When I turn it on the HP logo screen flickers a few times then it is still and remains forever (until its unplugged).
The device never makes any noises or beeps
The power button is white, but if I press it, it turns orange while pressed. It does not turn the device off if held down.
I have tried power drain, unplugging everything, taking out cartridges, opening and closing all doors.
I have no ethernet cable plugged in, just a power cable and ink cartridges.
I tried a different power cable and plug socket.
I got hold of a service manual which mentioned that when you open the cutter door there should be a green light (Heartbeat LED) flashing in the bottom left. On our device there is no flashing light.
Service menu options are: SAFE LOAD, NORMAL OFF W IO ONCE, OOB RESET, FULL RESET, SEMI RESET, NO SCAN NO MECH, NO PRINT MECH, NO SCAN MODE, DRIVE REFLASH
I've tried the following in order:
OOB Reset. After selecting OOB Reset > OK, the Logo screen pops up forever as usual
Semi Reset. After selecting Semi Reset > OK, the Logo screen pops up forever as usual
Drive Reflash. After inserting a Fat32 USB with latest firmware for the device, and selecting Drive Reflash > OK, the Logo screen pops up forever as usual
Full Reset. After selecting Full Reset > OK, the Logo screen pops up forever as usual
The Service Manual has a diagram that would seem to suggest its the power button, even though it seems to click and change colour from white to orange ok:
But it also refers to another section but I cannot find anything in the manual about "0001-0001"
Would anyone know what the issue is and how it could be fixed? I don't mind opening it up to try and fix myself.
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If you are not seeing the formatter light then there is a good possibility that the formatter is bad.
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