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‎12-20-2019 01:49 PM

HP Recommended

Plotter will stop printing in the middle of a job for no reason and display error 81:01. Sometimes user came get 3 prints out and on the 4th print it will stop.   Other times 1 print or 5 prints.   Replace media advance motor.  In Diagnostic Mode will pass paper drive test.  In Service Calibration doing the Paper Advance Calibration after it prints calibration pattern it will display the 81:01 error again

    Installed over 4 years ago in the same location.     Firmware is up to date MRY _06_00_06.1    Did a factory reset on the plotter.   also replace the engine PCA and carriage PCA

1 REPLY 1

‎12-21-2019 12:59 AM

HP Recommended

Have you checked and cleaned the encoder wheel on the platen? Dirt and cause failure readings.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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