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‎04-05-2022 08:11 PM - edited ‎04-05-2022 08:15 PM

HP Recommended
Product: HP Designjet T920
Operating System: Microsoft Windows 10 (64-bit)

Last successful automatic update happened in 2014, I have downloaded the current firmware from 2021 and copied it to a 1.9gb thumb-drive formatted to NTFS, FAT and FAT32 it will not recognize the drive to load the firmware no matter which format I use. I have tried to upload the firmware through the browser and it gets to 14% then crashes on firefox, it will not upload on Safari, Chrome or Edge to even 0%

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1 REPLY 1

‎04-06-2022 12:23 AM

HP Recommended

I have found some older or cheapo thumb drives simply do not work. Best results I have are with Kingston or SanDisk thumb drives. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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