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olilynton
Level 3
20 18 1 9
Message 1 of 5
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Designjet Z3100 won't boot/start - system alarm sounding

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HP Designjet Z3100
macOS 10.12 Sierra

Hi.

My HP Designjet Z3100 will not boot (start) after about 1 month of non use. On power-up the system alarm sounds and the LCD lights but remains on 0%. The alarm keeps sounding intermittently. I have tried:

  • Cold reset using rear switch to power on with up + ok buttons pressed
  • Boot with formatter removed - LCD lights, alarm does not sound but does not start - 0%
  • Remove and replace system clock battery

Can anyone please suggest what the fault could be or any further steps I can take to isolate the problem.

Many thanks

4 REPLIES 4
Repairatrooper
Level 13
Level 13
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Possibly a corrupted harddrive? I would try running a drive verification and also flushing data from harddrive  

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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olilynton
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Level 3
20 18 1 9
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Thanks Repairtrooper. I'm certainly assuming the fault is at the formatter end. How does one run a drive verification and flush data if the printer will not boot? If removed can the drive be recognised on another opperating system - I have Mac  and Linux available.

Many thanks in advance for your help.

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JackB44
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60 60 1 14
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HDD cannot be checked outside its own formatter (not even on another Z3100). Does not work on PC, Mac or whatever.

google for service manual, look for boot diagnostics (there is key sequence that will interrupt boot) and check disk from there.

 

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olilynton
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Level 3
20 18 1 9
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Many thanks (again) Jack844. I find I cannot enter the Service Test Utility as the printer does not respond to the front power switch so I have to use the rear power switch. If left on for a couple of minutes the alarm continues to sound intermittently, the progress indicator remains on 0% but eventually displays Error 08:11 which I understan is a front pannel/formatter error. Any suggestions please.

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