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‎01-16-2024 10:46 PM

HP Recommended
Product: HP DesignJet Z3200 44-in PostScript Photo Printer

I have a Designjet Z3200, im getting an error that is telling me to replace the red ink cartridge i have replaced it with 3 brand now ones and even tried the old one again, i still get the error,

In hp utility it shows all inks and 11 are ok and at the appropriate level, the red shows 0% and need to be replaced, even with a brand new one,

Any ideas what can cause this and what I can do to solve this problem?

I have the current Firmware on the printer, i have done a cold reset, and a factory reset. any other suggestions?

 

Thank in advance

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