• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-20-2024 03:41 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to update firmware on a z6200 designjet, from KHN_02_00_00.4 to KHN_03_07_07.1 due to a repeated 79.04 error and issues booting up. I've tried it twice, both via the web interface and using a USB flash drive in the plotter itself. Both avenues give me an error that it's not a valid firmware update, but I downloaded it directly from HP. I'm wondering if there's an intermediate firmware I need to install before I can go to the newest one, but I can't find any list of older firmware versions. There appear to be several other folks in the forums here with that question.

Category:
1 person had the same question
1 REPLY 1

‎03-22-2024 08:28 AM

HP Recommended

I had a similar issue a while ago. Did you use 7-zip to compile the firmware file? Do not unzip to USB but HDD only then transfer to usb correctly formatted.

 

On the other hand I have seen techs download firmware that doesn't work as you described, so contact HP support and have them check the file and see if it is corrupted.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.