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There is often a delay between when firmware is published and the database that printers check are synchronized. Download the new firmware, copy to a USB drive and insert in the front usb port near the control panel. Plotter will scan the drive, find the firmware and then ask if you want to install.
The website shows that this update is security fixes but provides no exact details.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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We had a customer with a similar issue, luckily they were still under warranty because I believe the fix in the end was to replace the main board. No guarantee you have the exact same issue. First thing you should try is updating the firmware to the newest revision and you can also try performing a factory restore.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
5
0
0
HP Recommended
HP Recommended
There is often a delay between when firmware is published and the database that printers check are synchronized. Download the new firmware, copy to a USB drive and insert in the front usb port near the control panel. Plotter will scan the drive, find the firmware and then ask if you want to install.
The website shows that this update is security fixes but provides no exact details.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
5
0
0
HP Recommended
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0
HP Recommended
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