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‎06-02-2022 10:46 AM - last edited on ‎06-03-2022 11:49 AM by Retired

HP Recommended
Product: HP DesignJet T920 36-in Printer

Hi , does anyone know of a way to get around the 'expired ink cartridge' message? My PK cartridge still has ink but I cannot get past the message.

thank you.

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2022 02:53 PM

HP Recommended

I do not think you can completely clear the message but you should still be able to print.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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4 REPLIES 4

‎06-02-2022 02:53 PM

HP Recommended

I do not think you can completely clear the message but you should still be able to print.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎06-02-2022 03:26 PM

HP Recommended

Mr Repairatrooper,

 

 what is the solution?  You did not say. Did I miss something? I will not print with the expired cartridge.

thank you .

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‎06-02-2022 03:32 PM

HP Recommended

 is there a way to clear partially clear the cartridge?

 

   thanks again

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‎06-03-2022 05:31 AM

HP Recommended

Have you successfully used expired inks in the printer before or is this a new problem?

 

I looked in the service manual (https://laserpros.com/img/manuals/hp-manuals/hp-designjet-t920-t930-t1500-t1530-t2500-t2530-t3500.pd...) and could find no workaround for bypassing an expired ink cartridge error message.  Does it display any other error code?

 

You could try shutting off the printer, remove all the inks and restart the printer and reinsert each cartridge as asked by the printer.That may or may not do any good.

 

Are you using aftermarket ink?  Sometimes the chips in those aren't working correctly.

 

Let us know what happens.  You may have to just buy a new cartridge to get back into printing.

I don't work for HP....I just repair their printers.
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