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HP Recommended
Microsoft Windows 10 (64-bit)

This error appears just about to complete initialization.

Does it refer to prime motor or the other motor in service station?

 

Any ideas?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The 22 error is the left ISS (ink Supply Station). Check on line for a service manual which will tell you how to test but likely you will need to replace the ISS.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

6 REPLIES 6
HP Recommended

Hi @hriosm,

 

Welcome to the HP Support Community

 

I understand you are facing an issue Error 21.1:10 - T1200ps  with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

The 21.1.xx errors refer to the primer motor according to service documentation.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I'm sorry, the error is not 21.1:10 but 22.1:10

Shame on my mistake.

 

Regards

HP Recommended

Sorry, I made a mistake. The error is actually 22.1:10

 

Regards

HP Recommended

The 22 error is the left ISS (ink Supply Station). Check on line for a service manual which will tell you how to test but likely you will need to replace the ISS.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

You are right, found the cable going to mainboard in bad shape. Replaced and error dissapeared.

 

Thanks!!

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