cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
daffy123
Level 1
12 6 0 0
Message 1 of 8
4,221
Flag Post

Error 21:13

HP Recommended
T1300
Microsoft Windows 7 (32-bit)

Hi Folks

My HP DesignJet T1300 44-in PostScript Printer got knocked over and all the ink pooled around the service station and sled. I took the station out and cleaned it now the sled moves about a 1/4" and error 21:13 comes up. Trust you can help

Rob

7 REPLIES 7
davidzuts
Level 13
7,130 7,062 558 1,025
Message 2 of 8
Flag Post
HP Recommended

More than likely you will need to replace the service station. Just make sure the cutter has not activated on the carriage assembly as that will prevent the service station from moving correctly. The cutter is on the left side of the carriage assembly.

Was this reply helpful? Yes No
daffy123
Author
Level 1
12 6 0 0
Message 3 of 8
Flag Post
HP Recommended

Thanks davidzuts for your reply.

Unfortunately I have checked the cutter and that is not the problem.

It appears the sled is only travelling in a forward direction about 1/4" and then the error code 21:13 is displayed.

I feel that something maybe restricting the full travel of the sled.

 

Cheers

Was this reply helpful? Yes No
gringod
Level 4
78 57 4 7
Message 4 of 8
Flag Post
HP Recommended

hi

take out the serice station and take off the top( 4 screws and two clips)

Make sure nothing is blocking the movement.

Sometimes one of the silver guides falls out and it will stop the sled for moving all the way to the front.

 

 

Was this reply helpful? Yes No
daffy123
Author
Level 1
12 6 0 0
Message 5 of 8
Flag Post
HP Recommended

Thanks for the Info gringod !

 

I've had the top of the S/Station off a dozen times, so one more won't hurt.

I have not noticed the guides you are talking about, maybe they have fallen out!

Do you know exactly where those guides should be?

Possibly the problem!

 

Regards

 

Rob

Was this reply helpful? Yes No
JackB44
Level 3
60 60 1 14
Message 6 of 8
Flag Post
HP Recommended

On this machine service station has two motors. One obviously seen from outside and another hidden below, inside. When service station is filled with ink most probably some ink penetrated to the motor for service sled movement, ink is corrosive, and you will need a new service station.

Was this reply helpful? Yes No
daffy123
Author
Level 1
12 6 0 0
Message 7 of 8
Flag Post
HP Recommended

Hi Jack B

I think your are getting close to the mark. All the other suggestion to date has been extremely appreciated, but no joy.

The motor pulses then stops and shows the error so your suggestion probably is right or whatever supplies the voltage to that motor is not cycling right. Any further comment would be greatly appreciated.

 

Regards

 

Rob

Was this reply helpful? Yes No
JackB44
Level 3
60 60 1 14
Message 8 of 8
Flag Post
HP Recommended

That motor has encoder, among other by encoder machine knows where are clenaing carriage is. I think that motor supply vs encoding is wrong is some phase which triggers error 21:13. It must be that matematically over encoder machine observes movement, position and friction. If some of parameters fail you get error.

I've cleaned motor, checked photo interrupter - encoder, washed complete service station, greased (BTW there is special grese not solvable by water) put back in printer and could not get rid of error. On the other hand you cannot find just motor with worm-gear and encoder that will fit. So, I bought "NEW" service station, installed it and its working.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation