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‎01-08-2019 04:01 AM

HP Recommended
Product: Designjet T520
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, I've e problem with a DJ T520 who show on display B3633348 during boot. No way to access at menu. no carriage movement, nothingh else. The printer is off line, no way to update firmware. Any ideas? Many thanks in advance.

Carlo from Garda Lake.

1 REPLY 1

‎01-08-2019 04:25 AM

HP Recommended

Buongiorno Carlo di Lago di Garda (Ci sono stato, bel'posto!)

 

I am not an expert in these large printers but did a bit of exploring and someone else asked the same (or similar) question here  . It may cover the same the same issue.

Full link. https://h30434.www3.hp.com/t5/DesignJet-Large-Format-Printers-and-Digital-Press/T520-ERROR-CODE-ON-S...

 

On page 2 it speaks about issues with the Designjet T520 Encrypted chip and it needing replacement.
There are also some troubleshooting steps you might want to try out.

 

Buona fortuna (or...in bocca lupo?)

Ciao!

Wen

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