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‎04-22-2017 12:42 PM

HP Recommended
Product: HP Latex 360

I keep getting the error 08:04.1 alongwith the message "If problem persists, check for latest firmware release" however we have already updated the firmware!!  any help will be much appreciated.

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6 people had the same question
5 REPLIES 5

‎04-22-2017 11:31 PM

HP Recommended

You say you have already updated to the latest firmware release. Did you do this after the error or was it done recently before you got the error. The reason I ask is the error is a communication issue between the control panel and the rest of the printer due to bad firmware. Suggest you use the instructions below to perform a firmware upgrade using a usb thumbdrive.

 

USB firmware update:

 

If it is not possible to perform a firmware update using the Embedded Web Server (for instance, if the printer has a System Error and the Embedded Web Server is inaccessible), it is still possible to do it using a USB flash drive.

 

1.Turn off the printer.

 

2.Ensure that your USB flash drive contains a valid FMW firmware file and no other files.

 

3.Connect the USB flash drive to the USB host port on the Formatter.

 

4.Turn on the printer and follow the instructions on the front panel.

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‎03-27-2018 01:16 AM

HP Recommended

Hi. I've got the same problem with my HP 365. After start printing sometimes I've got error 08:04.01. I've already done a firmware upgrade via USB flash. What can I do more?

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‎07-09-2018 10:51 AM

HP Recommended

did anyone find a way to fix this?

 

my printer is not connecting to my computer and i get that same message, i have the latest firmware.

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‎07-09-2018 02:38 PM

HP Recommended

recently I saw it on my two repair Z3100 with new virgen HD & when it booted up & 79:04  error..... restart   08:04.1   .. then I retarted & went thru....

 

restart it, maybe a few more trieds....

 

if nothing work, to the dead end   . try  ....   press     down arrow   Ok...    power on & reset eprom. then go thru

test printhead procedure....

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‎07-09-2018 03:00 PM

HP Recommended

I figured out the problem... for some reason my IP address changed - the last three numbers of my IP address were .141, I was looking through the Network settings and noticed the last three had changed to .147...  no clue how that happened.

 

I changed the printer setup info in my rip software and the HP web access software to the new IP address and everything is working fine.

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