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Gregh61
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Error code 11:10

HP Recommended
HP DesignZ2100
Microsoft Windows XP

I have a Designjet Z2100 with an error code 11:10

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D Hook
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If you google "Z2100 service manual" you can download a free copy.

 

Sounds like a trailing cable issue.  Have you done (or had done) any work on the printer?

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alisonpt
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Yes, that is trailing cable

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Tabassum_S
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Thank you for using the HP forum.

Error : Error code 11:10

 

Problem Description: Trailing Cable does not seem to be detected.

 

The possible cause could be: Trailing Cable faulty

 

Corrective Action:

 

1.Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.


2.Check that the Trailing Cable is not damaged.


3.if still same issue persists after step 1, trailing cable need to be replaced.

 

Although I am an HP employee, I am speaking for myself and not for HP.

 

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

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DJ_Exprt
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Dear HP Customer,

 

Error 11:10 can be triggered Primarliy due to damaged or faulty trailing cable. However issue may be caused even by below reason,

1. Bad printheads

2. Bad connector on carriage PCA

3. Bad connector on main PCA

4. Loose connection of trailing cable either at carriage PCA or Main PCA sides.

 

To isolate the issue, please remove all printheads from the printer and restart the printer, check if the SE 11:10 error is resolved. If yes, then please install 1 printhead at a time till you find the printhead/s causing the issue and replace the faulty printhead/s.

 

If issue of SE 11;10 persists even after you remove the printheads, then it would need a HP designjet trained technician to repair the printer. Hence, I request you to please contact HP Support for further help

 

 

Regards,

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

I am an HP employee.
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