Error code 79.2:04

[Eric617]

When I try to send a print job it fails and gives me the error code 79.2:04 then forces me to restart the printer 

[skuks]

for more help on latex printers you should try asking there - https://lkc.hp.com/

I found some similar problem solved with downgrading firmware version:

https://lkc.hp.com/forum/printers/error-code-79204-on-my-hp-latex-115

[ifti21nm]

Did everything as mentioned in all the documents but still unable to resolve this error. I even install the new network switch.

It look like Windows update need some type of file .tws

[skuks]

This error when sending files for printing (any files, not just a certain type with a certain extension) appears when there is a network communication error -loose network cables, after the last update of the ripping program or Windows. Try to rollback the latest Windows update, turn off the antivirus program (if any), you can also unplug the printers power cables for a few minutes, check the network cables for breaks or bad contact. However, sometimes the printer itself has some kind of error that is not announced and such oddities begin. You may check for these errors in HP printer embedded web server (EWS). Therefore, I recommend that you check the printer - clean the printheadheads by cleaning by hand (all contacts too), remove media profiles no longer in use, clear the print queue (if any), restart the network (if possible) and then connect the printer to it.

[ifti21nm]

Thank you for your reply, We did everything that you mentioned, the only thing left if there is any new firmware or file from HP that we have to upload.

Thank you.

Ifti

[skuks]

🙂 Good luck and all best to go back to normal working with the printer as soon as possible 🙂

Best regards 

Jonathan

[ifti21nm]

Finally talked to HP. The are asking to replace the Hard Drive.

They do not sell but asking for the services tech cost ONLY US$2199.00

Yes over 2k.

Insane..

[skuks]

that's...really too much...We had to replace the disk to avoid errors (latex 570), but they changed it for us for less than $1000, and the change itself is not something complicated, but in order to have a warranty, the technicians had to do it. It turned out that the errors continue now but are less frequent. Try reinstalling the latest firmware from a flash drive (I'm sure you've done this 100 times at least) and try connecting the computer with the rip software directly to the printer (if you haven't)...and again remove profiles that are not often used...